Before the pandemic, an average of 200 clients per week had the right to terminate their services. WMC Action News 5 pressed MLGW on why they decided that August is the right time to resume the connection. MLGW says they will start cutting services again on August 3. On its website, MLGW has information on its extensive aid programs and links to COVID-19-related programs to help people pay their electricity bills. This number has increased in recent months to reach 1,800 to 2,000 customers per week. In total, these clients owe MLGW close to $30 million. “This figure is significantly higher than we usually have,” MLGW spokeswoman Gale Jones-Carson said. “You have to call. We will work with them on a payment plan, we do not want to cut our customers. We are a compassionate company,” said Mr. Jones-Carson. We are trying to get back to normal, but if we try to get back into this business, we will continue to work with our customers,” Jones-Carson said. The utility company says they currently have 38,000 customers who are due more than 19 days on their bill.
On March 13, MLGW terminated the separation of customers who were not charged and waived all late charges as of April 3. “There are a number of people who fall into this category who have never been in this category before. There are people who have never been out of work or who have never been financially affected by their families, as COVID met them, so we understand that. So we want to work with our customers,” Jones-Carson said. They ask all customers who are in late payment to contact them before the separations resume on August 3. National unemployment has reached its highest level since the Great Depression in recent months, including an unemployment rate of 9.7 percent in June in Tennessee, according to the U.S. Bureau of Labor Statistics. The distribution company says they have expanded their payment plans and are helping customers find resources to pay their bills. MEMPHIS, Tenn. (WMC) – Memphis Light Gas and Water (MLGW) will again cut distribution companies from August for customers who stay on their bill. Chris Luther is a Californian by birth who went to college in New York and tells stories in the Midwest. He likes to tell the story at work and cheer on his favorite sports team outside the watch.
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